How do I enable cookies to view my media gallery?

The Media Gallery tool requires you to enable third-party session cookies in your web browser in order to access and play media. If third-party session cookies are not enabled in your web browser, media will not display when you access the Media Gallery tool. Instead, a notification message will appear advising you to update your cookie settings.

Follow the steps below to enable third-party cookies in your web browser:

Enable cookies in Google Chrome.

The steps to enable cookies in Google Chrome vary slightly based on your operating system.  See the steps for Mac below, or skip to the steps for Chrome in Windows.

To enable cookies in Chrome for Mac, access the Preferences option.

Select Preferences from the Chrome menu at the top of your screen, or press Command + , on your keyboard.

Open the advanced settings and select Privacy and security.

  1. Select Advanced.
  2. Select Privacy and security.

Select Site Settings.

Select Cookies and site data.

Untoggle the Block third-party cookies option.

To enable cookies in Chrome for Windows, access the Settings option.

  1. Select the Customize and control Google Chrome (three dots) menu, or press Alt + F on your keyboard.
  2. Select Settings.

Select Privacy and security.

Select Site Settings.

Select Cookies and site data.

Untoggle the Block third-party cookies option.

To enable cookies in Edge, open the Settings menu.

Select the Settings and more (three dots) menu at the top of your screen, or press Alt + E , Alt + F , or Alt + X on your keyboard.

Select Settings.

Select Site Permissions.

Select Cookies and site data.

Untoggle the Block third-party cookies option.

To enable cookies in Safari for macOS, open the browser preferences.

Select Preferences from the Safari menu at the top of your screen, or press Command + ,  on your keyboard.

Select Privacy.

Uncheck Prevent cross-site tracking and Block all cookies.

  1. Uncheck Prevent cross-site tracking.
  2. Uncheck Block all cookies.

To enable cookies in Safari for iOS, open the Settings app.

Select Safari.

Uncheck Prevent Cross-Site Tracking and Block All Cookies.

  1. Uncheck Prevent Cross-Site Tracking.
  2. Uncheck Block All Cookies.